Standard delivery charges are Rs. 300 across Pakistan. There is no free delivery on any order. COD orders are also charged an additional 5% tax.

It typically takes 3 working days to deliver the parcel to your address.

If you face any issues with your shipment or if your order isn't shipped correctly, please contact our Logistics Manager at 03286402148, and we will investigate and resolve the issue.

Please contact our support team as soon as possible if you need to make changes. Once an order has been shipped, it cannot be modified or canceled.

No, you do not need to create an account. SUFLEXO does not require customer registration, and you can complete checkout directly without creating an account.

If the product has a valid, proven issue such as damage during transit or sending the wrong item, you can return it and receive a 50% refund. After the applicable 5% tax deduction, the customer receives 45% of the approved refund amount.

To qualify for a return and refund, please record a clear unboxing video or take high-quality photos showing the damaged or incorrect item immediately upon receipt. Send this proof to our support team for review.

Once the returned item is received and the issue is verified and approved, we will process your approved refund within 3 to 5 working days via your preferred payment method. The final amount received will be 45% after the 5% tax deduction.

Due to the hygiene and personal care nature of cosmetic products, we cannot accept returns or offer refunds for change of mind or personal preference. Returns are only approved for verified product issues.

If a return is officially approved due to a proven product defect, our team will provide instructions and cover or reimburse the return shipping costs.

After ordering, you will receive a unique tracking link from SUFLEXO where you can track your order. We will also provide the courier tracking link where you can view detailed step-by-step tracking of your parcel.

We work with courier networks inside Pakistan to ensure prompt, secure delivery of your products directly to your doorstep.

Tracking information may take up to 24 hours to sync with the courier's system once dispatched. If your tracking page is still blank after 24 hours, contact us so we can investigate.

Once the package is shipped, we cannot change the delivery address. If you need to make changes, please contact us immediately after ordering before the status changes to shipped.

SUFLEXO currently only delivers inside Pakistan. We do not support international shipments at this time.

We require advance payment for all orders. All payments must be sent to the payment details given on the checkout page while checking out.

No. There is no free delivery on any order. If your order is below the standard threshold, you will have to pay standard delivery charges of Rs. 300, and COD orders will also include an additional 5% tax.

After transferring the payment to the account details shown on the checkout page, please share the screenshot of the transaction receipt with our team to verify and process your shipment.

If your payment fails or gets stuck but the amount was deducted from your account, please consult your banking provider. You can also share the details with our support team so we can cross-check our records.

No, there are no hidden fees. All prices listed on our store are subject to the applicable 5% tax for COD orders. You only pay for the products plus the applicable Rs. 300 shipping fee, and there is no free delivery on any order.