At SUFLEXO, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your personal information.
By using the SUFLEXO website and services, you acknowledge the practices described in this Privacy Policy. We may update this policy from time to time, and the latest version published on this page will apply to your continued use of our website and services.
1. Information We Collect
SUFLEXO collects information that you provide when placing an order or contacting us. This may include your name, email address, phone number, shipping address, and payment-related information required to process and verify your purchase.
We collect only the information reasonably necessary to process orders, arrange delivery, provide customer support, and manage our business operations.
2. How We Use Your Information
We use the information you provide primarily to process and fulfill your orders, arrange delivery, communicate with you about your purchase, respond to support requests, and improve our customer service.
Where applicable, your contact information may also be retained in our customer contact records so that we can request feedback regarding your order or delivery experience.
3. Sharing Your Information
SUFLEXO may share relevant customer information with courier and delivery partners when necessary to fulfill and deliver an order. For example, your name, phone number, and delivery address may be provided to the courier responsible for delivering your parcel.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking
SUFLEXO does not intentionally use advertising cookies or user-tracking systems to build individual user profiles. Our website may use technically necessary browser or session mechanisms required for website functionality, such as maintaining cart or checkout state.
5. Payment Information
Payment information is used only for processing, verifying, and reconciling customer transactions. Customers should use only the payment methods and payment details officially provided by SUFLEXO during the checkout or payment process.
SUFLEXO does not request customers to provide passwords, PINs, OTPs, or other confidential banking credentials through email, phone calls, or unofficial communication channels.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain customer information for as long as reasonably necessary to process orders, maintain transaction and business records, provide customer support, resolve disputes, and comply with applicable legal or operational requirements.
8. Your Privacy Choices and Rights
Where applicable, you may request access to, correction of, or deletion of personal information held by SUFLEXO. You may also contact us if you want to update your contact preferences or request that we stop using your information for a particular purpose.
9. Third-Party Services
SUFLEXO may rely on third-party service providers, such as courier and payment service providers, to operate specific parts of the order and delivery process. These providers may receive only the information required to perform their respective services.
10. Changes to This Privacy Policy
SUFLEXO may update this Privacy Policy when our services, website functionality, data practices, or legal requirements change. Any updated version will be published on this page with the revised policy becoming effective from the date of publication.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact SUFLEXO at support@suflexo.com .