These Terms & Conditions govern your use of the SUFLEXO website and the purchase of products through our online store. By accessing our website or placing an order, you agree to comply with these terms.
These terms should be read together with our Shipping Policy, Return & Refund Policy , and Privacy Policy . For common questions about orders and delivery, please visit our Orders FAQs .
1. Website Use
You may use the SUFLEXO website for lawful purposes and in accordance with these terms. You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use the website for fraudulent or unlawful activities.
2. Product Information
SUFLEXO makes reasonable efforts to provide accurate product names, descriptions, images, prices, availability, and other product information. Product appearance may vary slightly from images shown on the website due to photography, lighting, screen settings, or packaging changes.
Product availability and pricing may change without prior notice. We reserve the right to correct errors or inaccuracies and update product information when necessary.
3. Orders
By submitting an order, you confirm that the information provided during checkout is accurate and complete. An order may be declined, canceled, or delayed if the requested product is unavailable, payment cannot be verified, incorrect information is provided, or suspicious or fraudulent activity is identified.
4. Pricing and Payments
Product prices and applicable delivery charges are displayed during the ordering process. The total amount payable is shown before the order is submitted.
Customers are responsible for providing accurate payment information and completing payment through the available payment method. If a payment is deducted but the order is not confirmed, the customer should contact SUFLEXO support with the relevant transaction details.
5. Shipping and Delivery
Orders are processed and delivered according to the shipping information provided at checkout. Delivery estimates are not absolute guarantees and may be affected by courier operations, weather, public holidays, incorrect addresses, or circumstances outside SUFLEXO's reasonable control.
For complete information about delivery charges, delivery times, tracking, and address changes, please review our Shipping Policy .
6. Returns and Refunds
Returns and refunds are handled according to the SUFLEXO Return & Refund Policy . Customers may be required to provide photographs, an unboxing video, order information, or other evidence when reporting a product issue.
7. Customer Responsibilities
Customers are responsible for providing accurate contact information, delivery details, and payment information. Customers should also ensure that the delivery address can receive the parcel during the expected delivery period.
Any fraudulent activity, unauthorized order placement, deliberate misuse of the website, or submission of false information may result in order cancellation or other appropriate action.
8. Personal Information
Information provided during checkout may be used to process, verify, communicate about, and deliver your order. Personal information is handled according to our Privacy Policy .
9. Intellectual Property
Website content, including SUFLEXO branding, logos, text, graphics, product presentation, images, and other original materials, may not be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.
10. Third-Party Services
SUFLEXO may rely on third-party services such as payment providers, courier companies, hosting providers, or other service providers to operate the store and fulfill orders. Third-party services may have their own terms and policies.
11. Limitation of Responsibility
SUFLEXO is not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including courier disruptions, network failures, natural events, public emergencies, or other external circumstances.
12. Changes to These Terms
SUFLEXO may update these Terms & Conditions when necessary to reflect changes to our services, policies, or business operations. The updated version will be published on this page and will apply from the time it is posted.
13. Contact Us
If you have questions regarding these Terms & Conditions, orders, shipping, returns, or refunds, contact SUFLEXO at hello@suflexo.com .